Full Video Now Posted of Forum on Standards, Ethics & New Technologies for Online Mediation

by Colin Rule

May 2021

The Mediate.com Task Force on Online Mediation Training is pleased to invite you to join colleagues from around the world for our Forum on Standards, Ethics & New Technologies for Online Mediation.  Among the featured presenters are Colin Rule, Leah Wing, Dan Rainey and Melissa Kucinski.

The essence of this third Mediate Forum on issues of online mediation and online mediation training is an inquiry into what ethical, professional and technical standards are needed or helpful as we move forward.

Robust background forum materials have been posted at the May 7 Forum webpage at: www.mediate.com/onlinetraining/pg9.cfm

What ethical, professional and technical standards are needed for online mediation and online mediation training? 


Forum Video:
 


Forum Chat

Forum Materials:

Resources:

Organizational Standards:

ICODR:

IMI

RSI

APFM

ACR


Additional Topics raised by registrants for consideration:

  • What ethical, professional and technical standards are needed for online mediation and online mediation training? 
  • Are there, or will there be, broadly accepted and fairly expected standard "ground rules" for online mediation?
  • What are best practices for confidentiality, privacy and security issues in online mediation? 
  • How do various aspects of privacy and confidentiality online interact with state and international boundaries?
  • How can we best stay current with ongoing online mediation innovation?
  • How do we best assist people that are visually impaired?
  • How do we best assist participants to gain access to services and help them to capably use online platforms?
  • How do we mediate online with people with hearing disabilities.  Can this be done without subtitles?  Do we need a person with the capability of sign language?  Might we in time use an AVATAR for sign language instead of a person?
  • Should there be "technical equity" in online mediation, so that all parties and mediators have the same level of technical access?
  • How are mediators addressing the issues of Digital Trust, Data Trust and AI Ethics?
  • What are various platforms for online mediation besides Zoom?
  • What measurement is best used to determine the effectiveness of an online mediation?
  • What measurement is best used to determine the effectiveness of an online mediation program's diversity, equity & inclusion?
  • What are the pros/cons of online mediators being licensed like other professions?
  • What are predicted norms in online mediation?
  • What are the participant privacy/confidentiality issues when mediating for participants at their homes, and also for mediators mediating from home?
  • What quality assurance systems exist for online mediation and online mediation training? What systems should exist?

Colin Rule is CEO of Resourceful Internet Solutions, Inc. ("RIS"), home of Mediate.com, MediateUniversity.com, Arbitrate.com, CaseloadManager.com and a number of additional leading online dispute resolution initiatives.  From 2017 to 2020, Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider that Colin co-founded, in 2017.  Previously, from 2003 to 2011, Colin was Director of Online Dispute Resolution for eBay and PayPal.  Further, Colin co-founded Online Resolution in 1999, one of the first online dispute resolution (ODR) providers, and served as its CEO and President.  Colin also worked for several years with the National Institute for Dispute Resolution in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.

Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. Colin received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution (ACR) in 2013. Colin holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and Colin served as a Peace Corps volunteer in Eritrea from 1995-1997.  You can read many of Colin's articles and see some of his talks at colinrule.com/writing.

 



Website: www.colinrule.com

Additional articles by Colin Rule
The views expressed by authors are their own and do not necessarily reflect the views of Resourceful Internet Solutions, Inc., OnlineDisputeResolution.com or of reviewing editors.